Join theTeam

We are always looking to connect with talented people that share our passion and vision. If you think you would be a good addition to the team, drop us an email and let us know why. talent@jackporter.com

Available Positions

Wayfinding Specialist (1099)

Jack Porter, a leading multidisciplinary design group renowned for its innovative brand experiences within the built environment, is currently seeking a Wayfinding Specialist. This unique role calls for a creative visionary who can blend the art of design with the science of wayfinding to create intuitive and engaging navigational experiences across a variety of spaces. If you have a passion for crafting clear, coherent, and visually compelling design solutions that enhance spatial navigation and brand interaction, you might be the perfect addition to our dynamic team.

As a Wayfinding Specialist at Jack Porter, you will have the opportunity to work on national projects, applying your skills to design wayfinding systems, environmental graphics, and interactive elements that guide, inform, and enrich the user experience.

Responsibilities

  • Design Innovative Wayfinding Systems: Develop intuitive and engaging wayfinding solutions and environmental graphics for various projects, including sports venues, corporate environments, and public spaces.
  • Collaborate on Spatial Design Projects: Work closely with interior designers, architects, and brand strategists to integrate wayfinding into the broader context of experiential design projects.
  • User-Centered Design Approach: Employ a user-centered design methodology to ensure that all wayfinding and environmental graphics enhance the overall user experience, making spaces navigable and accessible for all.
  • Project Management: Oversee projects from concept through completion, coordinating with clients, vendors, and internal teams to ensure timely and budget-compliant delivery.
  • Brand Integration: Seamlessly integrate brand elements into wayfinding strategies, reinforcing brand identity through environmental graphics and signage.
  • Research and Strategy: Conduct research on best practices in wayfinding and environmental design, staying ahead of industry trends and incorporating innovative solutions into your work.
  • Prototyping and Testing: Develop prototypes for signage and wayfinding systems, conducting user testing to validate and refine designs.
  • Jump in with the Design Team: In addition to wayfinding design, this role will collaborate with the design team to develop environmental/experience design concepts for an assortment of projects, ensuring a holistic and immersive user experience.
  • Conceptualizing Signage: Successful candidates will be comfortable ideating and conceptualizing signage, sign location plans, and message schedules in a way that is easily understood by the client, is easily updatable, and is preferably BIM integrated.

Skills + Requirements

  • Bachelor’s degree (or equivalent experience) in Graphic Design, Industrial Design, Architecture, or a related field.
  • Proven experience in wayfinding and environmental graphic design, with a strong portfolio showcasing completed projects.
  • Proficiency in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and familiarity with CAD tools and BIM processes.
  • Strong understanding of ADA guidelines, code compliance, and signage design methodologies.
  • Excellent communication and project management skills, with the ability to work collaboratively across disciplines.
  • Creative problem-solving skills, with a keen eye for detail and a dedication to creating functional and aesthetically pleasing design solutions.
  • Self-starter attitude with the ability to own signage and wayfinding segments of projects from concept to implementation.

Extra Credit

  • Experience with digital wayfinding solutions and interactive design.
  • Knowledge of materials and fabrication methods relevant to signage and environmental graphics.
  • A background or interest in behavioral psychology as it applies to wayfinding and spatial navigation.

What you'll get

Impact
Your influence will be tangible. Every relationship you nurture, every strategy you devise, will be instrumental in shaping how our clients engage with their audience. Your efforts won’t just be items on a checklist; they’ll shape business narratives and drive real-world results. Join a team where your experience doesn’t just make a splash; it makes waves.
Culture
At Jack Porter, teamwork isn’t just encouraged; it’s essential. You’ll join a melting pot of thinkers, creators, and designers, where every voice is valued, and every idea has the potential. Collaborate, create, and celebrate together. And all work and no play isn’t the Jack Porter way. Whether it’s a game of Nintendo switch between projects or a team happy hour, we make sure that work is as enjoyable as it is rewarding. Your well-being matters, and we strive to make every day at Jack Porter a day well-lived.
If you think you would be a good fit for this position, and have the experience to back it up, we’d love to talk. Please send your resume to talent@jackporter.com

Technology Support Manager

Jack Porter designs and builds immersive brand environments for collegiate and professional sports, higher education, and corporate organizations. Many of those spaces come alive through experiential and interactive technology, and that technology needs someone who keeps it running long after install day.

We are looking for a Technology Support Manager (AV/Experiential) to be the first line of support for our installed technology solutions. About half your time keeps existing installations healthy and clients happy. The other half puts you alongside project teams setting up and commissioning new work.

This role is not about sitting behind a desk waiting for tickets. It is about owning the client relationship after the build, solving problems fast, and making sure the experience we designed keeps performing.

This is a US-based remote role. When you are not traveling to client sites or for occasional company needs, you will work from your home base.

What You’ll Do

Run Service & Technical Support
  • Operate the service desk as the primary point of contact for all support requests tied to installed experiential and interactive applications
  • Perform remote troubleshooting and diagnostics to triage and resolve technical issues quickly, minimizing client downtime
  • Escalate complex issues to internal engineering or vendor teams, tracking resolution through to completion
  • Document service interactions, resolutions, and recurring issues to build and maintain a lasting knowledge base
  • Monitor system health and performance proactively, catching potential issues before they reach the client
Own Client Communication
  • Serve as the primary client-facing contact for service matters, with timely updates on status and resolution timelines
  • Build strong working relationships that keep clients confident in our ongoing support
  • Run regular check-ins to review system performance, gather feedback, and surface opportunities to improve
Support Setup & Installation
  • Assist project teams with on-site setup, configuration, and commissioning of new experiential and interactive installations
  • Participate in system testing, quality assurance, and client handoff procedures for new deployments
  • Contribute to operational documentation and handover materials for clean transitions from project delivery to ongoing service
  • Travel to project sites as needed based on client needs (up to 50%)

What Success Looks Like

  • Installed systems that stay healthy, with issues caught before clients feel them
  • Clients who trust our support and stay satisfied long after handoff
  • Clean, well-documented service history and a growing knowledge base
  • Smooth handoffs from project delivery into ongoing service

Who You Are

  • Customer-focused and comfortable owning client relationships in a technical setting
  • A strong troubleshooter who stays calm and organized under multiple open requests
  • A clear communicator who can translate technical detail for non-technical stakeholders
  • Comfortable working both remotely and on-site, and willing to travel up to 50% based on client needs

Experience and Background

  • Demonstrated customer service experience with client-facing support in a technical environment
  • Prior experience in AV support, IT support, or a related technical service role
  • Strong remote troubleshooting across networked systems, AV equipment, and interactive technologies
  • Proficiency with service desk platforms, ticketing systems, and remote support tools
  • Four-year degree preferred
  • Experience supporting experiential, interactive, or digital signage installations in public-facing environments;
  • Familiarity with AV-over-IP and control systems such as Crestron, Extron, or QSC, media players, and projection systems;
  • Background managing or contributing to service-level agreements (SLAs) and key performance metrics.
  • Bonus: CTS (Certified Technology Specialist) certification through AVIXA, or willingness to obtain it.

Compensation and Benefits

  • Competitive base salary
  • Performance-based incentives aligned with team success
  • Medical benefits including health, dental, and vision
  • Paid time off, holidays, and sick leave
  • 401k with company match
  • Paid maternity and paternity leave
  • Inspiring HQ workspace with a full range of amenities

Why Jack Porter

We build spaces that inspire pride and connection. This role makes sure the technology inside them keeps delivering that experience every day. You will join a collaborative team that cares about the details and takes pride in work that matters.

Ready to Apply?

If this role sounds like you, we would love to hear from you. Send your resume and a short note about your service or technical support experience to talent@jackporter.com.